Care Manual


How to empty ice bin

  • Use the instructions below to remove the ice bin when emptying ice or cleaning the ice bin.

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How to release water

  • Use the water release drain located in the storage compartment to release the water left in the unit.

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How to remove condensate

  • The unit is operated with automatic defrost cycle. The water collects in a water tray that is located at the compressor compartment. Normally, the water evaporates through the hot gas tubing. 
  • In very high humidity conditions, empty water if the tray is full.

How to clean the water system with citric acid

  • Citric acid may be used if heavy sediment has built.
  • Fill a bottle with cold water and add 1 lb of citric acid powder.
  • Dispense the water to flush the system.
  • Fill a bottle with clean cold water.
  • Dispense the water to rinse the system until water is clear.

When the “Low” indicator is lit

  • Check water selection switch.
  • If bottled water is used, check if the water bottle is empty or the water pump is broken; then press and hold “Lamp/Reset” button for more than 3 seconds until you hear a long beep sound and the pump sound to activate the water pump.
  • If plumbed water is used, check if the water supply line is broken or the water valve is defective; check all water tubes.

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If heavy frost builds up in the ice freezer

  • Press and hold the “Hot” button for more than 10 seconds until dEF is displayed. You will hear a long beep.
  • Once the defrost cycle is complete, the hot water temperature will be displayed.

If ice cubes are frozen together

  • Press the “Cubed” or “Crushed” button to dispense ice for a few minutes.
  • Open the upper door and pull out the ice bin to shake it or remove the large clumps of ice cubes.

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If the ice bin is stuck

  • Unplug the unit.
  • Use a hair dryer with warm or cold air to melt the ice.
  • Pull out the ice bin and empty it.
  • Wipe up water and put the ice bin back.
  • Plug in the unit.

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If ice cubes are jammed in the ice maker

  • Unplug the unit.
  • Use a hair dryer with warm or cold air to melt the jammed ice cubes.
  • Then remove the jammed ice cubes.
  • Plug in the unit.

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If a power outage happens

  • Unplug the unit.
  • Pull out the ice bin and empty it.
  • Wipe up water and put the ice bin back.

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If you are away on holidays or vacations

  • Unplug the unit or disconnect the power.
  • Open the upper door
  • Pull out the ice bin and empty it.
  • Let the freezer defrost.
  • Wipe up water and dry the freezer.
  • Release the remaining water.

What normal operating sounds you may hear

  • You may hear a boiling, rattling or gurgling sound produced by flow of refrigerant through the evaporator.
  • You may hear air being forced through the unit by the evaporator fan.
  • You may hear air being forced through the condenser by the condenser fan.
  • You may hear a clicking sound produced by the refrigerant valve and dispensing valve.
  • You may hear a water dripping sound during automatic defrost cycle.
  • You may hear a high pitched hum or pulsating sound produced by the compressor.
  • You may hear the ice cubes being ejected from the ice maker to the ice bin.
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